✈ Shipping Policy:

To determine when your watch is going to arrive, you need to take note of two things:

1: Status

Nova Watches offers a a diversity of different watch models and combinations. Therefore it’s not always possible to keep all parts in stock. There are 3 possible statuses:

• In Stock: All parts are kept in our inventory. Processing time: 0-2 days.

• On Demand: We are not currently storing all the necessary parts. When we receive your order, all parts will be ordered from our supplier. Your watch will be ready to ship in 2-3 weeks. You can also take this moment to make personalization requests. To account for the waiting time, these models are usually 10% off their original price.

• In Transit: There are parts on the way to our workshop for this watch. Processing time can be anywhere between <1 week and 3 weeks.

2: Shipping

Once your very own Nova Watch has been completed, your parcel will be shipped as fast as possible. Delivery times are as follows:

• Switzerland: 1 business day

• European Union: 3 - 5 business days

• International (outside of the EU): 4-8 business days

These delivery times do not account for when your parcel is being held at customs.
We are legally obligated to openly declare the value of the content in the parcel. Please note that Nova Watches does not cover any import taxes that might occur.
Please check the import regulations of your country.

✍ Return Policy:

Defective or faulty product:

If the product you have purchased exhibits a defect or fault, you have the right to return it within 14 days of receipt.
Please inform us via email about the identified defect or fault, and attach any necessary photos or detailed descriptions.

We require this information to assess your claim. If the defect or fault is confirmed, we will cover the costs of returning the product. You will receive instructions from us for the return shipment.
Upon receiving and verifying the returned product, we will either issue a refund or send you a replacement, depending on your preference.

Please note that refunds or returns will not be possible if the product does not exhibit any defects or faults. Damages resulting from improper handling or normal wear and tear are not covered under this return policy.